Terms & Conditions
Please read these terms and conditions carefully before using this site
Shipping & Brexit
Due to new changes in force from 1st January 2021, products shipped to the EU are now listed as exports. Customs fees and VAT charges are now in place.
You may be charged import VAT and import duty (% depends on items orders) and a customs fee before being able to receive your goods. You will need to pay these fee's to the delivery company, upon receipt of your goods.
These fee's are currently not charged or allocated by us, therefore we have no control over the final total.
As a largely dropship platform, Items purchased through By Anna Paganelli is managed by Design Disrupters LTD. All products will have different delivery methods dependent on the vendor, size and whether it is already manufactured, manufactured upon order or the country of origin.
From the date on which you place your order, items that are in the manufacturer’s stock (UK) can typically take up to 10 days to deliver. We will try to inform you should this not be possible.
Made to Order or bespoke
For full terms, please see our full terms of sale
These items can take between 8 to 12 weeks or longer to manufacture or deliver. These timings are shown as a guide only: please refer to the actual expected delivery dates for your Products which will be displayed on our website Product pages.
Delivery restrictions may apply, so be sure to read the product information before you make a purchase.
Please note, customers are responsible for paying any additional taxes, shipping fee's or charges according to local laws.
For full terms, please see our full terms of sale
Unless otherwise stated, Design Disrupters LTD is a Dropship retail platform, meaning we work with third party suppliers who fulfill your order.
If you’re not satisfied with your purchase on DesignDisrupters.com you can return the item within 14 days of delivery for a full refund to the vendor, except for customised and custom-built items.
For Professional Use Customers, we cannot accept any returns, refunds or exchanges unless the Product is damaged or faulty. Design Disrupters and our suppliers, do however reserve the right at our discretion to accept change of mind cancellations on a case by case basis.
To claim a return please submit a request to firstname.lastname@example.org within 14 days of delivery.
Credit card returns
After our vendor receives your returned products and confirms that all of the requirements have been met, your return will be processed to the same Credit or Debit Card used to place your order. An email confirmation will be sent after the refund has been processed. Refund times will depend on the Credit/Debit Card Company’s policies.
After our vendor receives your returned products and confirmation that all requirements have been met, your return will be processed to the Bank Account details specified in the order. An email confirmation will be sent after the refund has been processed.
Refunds usually clear within 5 working days and the refunded sum will be visible on your statement.
For UK customers you will need to provide the name of the Account holder, Sort Code, Account number, IBAN and SWIFT Code. For non-UK customers you will need to provide the
Terms of sale
Design Disrupters Terms of Sale
TERMS OF SALE
1.1 These terms of sale (“Terms”) were last updated on 7thAugust 2019.
1.2 Our Terms set out the terms and conditions on which we, Design Disrupters Limited (“we”, “our”, “us”) supply any goods or services (“Product” or “Products”) to you through our website www.designdisrupters.com ("website") and through any other means.
1.3 Your purchase of any Product, on our website or through any other means, is subject to these Terms and by placing an order for any Product you agree to be bound by them.
1.4 Our Terms tell you who we are, how we will provide Products to you, what to do if you have questions or there is a problem and other important information.
1.5 These Terms, once an order is placed by you and confirmed by us, form our “Agreement” with you.
1.6 Use of your personal information submitted to or via the website or through any other means is governed by our Privacy and Cookies Policy.
2. INFORMATION ABOUT US
2.1 We are registered in the U.K. under company number 11061045.Our registered office is at 31 Avenue Road, Hampton, TW12 2BH, United Kingdom.
- Design Disrupters is an online source for furniture, lighting, and lifestyle Products.
4. REGISTERING WITH US AND YOUR ACCOUNT
4.1 As a customer, you may be required to register to set up an account with us by completing the account registration form available on our website. You only need to register once. Personal Use Customers may opt to purchase Products on our Website as a "guest" without the need to register an account.
4.2 To register online, you must provide us with accurate, complete and up-to-date contact information, including name, postal address, telephone number and email address. You are responsible for the information you provide to us.
4.3 Registration is subject to approval by us in all cases, and we reserve the right, in our sole and absolute discretion, to decline any application for registration, without giving a reason. If we approve your registration, you will receive a notification from us.
4.4 We reserve the right, in our discretion, to carry out checks (including checks with credit reference agencies) for the purposes of confirming your identity and to establish your creditworthiness. By agreeing to these Terms, you agree to our doing so.
4.5 If you are registering as a Professional Use Customer (design trade) on behalf of your or another's business you must have the necessary authority, power and right to do so. By registering, you represent and warrant to us that you are duly authorised to create an account on behalf of that legal entity or organisation. You must not attempt to purchase any Products without being authorised to legally bind that entity and in doing so you are warranting that you have the necessary authority, power and right fully to bind the legal entity or organisation on whose behalf you are placing any such orders.
4.6 We ask that you keep the contact details in your account up-to-date so that we can contact you if necessary about your order or the delivery of your Products.
4.7 We may contact you by telephone, or by writing to you by email or post, using the contact details you have given us within the order process.
4.8 Upon registration for an account with us, you will be asked to create a username and password. You must keep your username and password confidential at all times and use it only to access and use your account and not for any other purpose. You are the only authorised user of your account and, accordingly, you must not disclose your username and/or password to anyone else. You should contact us immediately upon discovering any unauthorised use of your account or error in the operation of your username and/or password (see the Contact us section in these Terms). Any breach of these terms and/or any use of your account by anyone to whom you disclose your username and/or password will be treated as if the breach or use had been carried out by you, and will not relieve you of your obligations to us.
5. ORDERING PRODUCTS FROM US
5.1 You can place orders for Products with us by following the process outlined on our website, or by contacting and placing orders directly with Design Disrupters.
5.2 You acknowledge that by placing an order with us, you will be under an obligation to pay for the Products in that order if we accept your order. Our order process allows you to check and amend any errors before submitting your order to us.
5.3 All orders are subject to acceptance by us and we may, at our discretion, decline to accept any order for any reason. If we accept your order, we will send you a confirmation email ("Confirmation Email"). The Agreement between you and us will only be made when we send you this Confirmation Email.
5.4 If you change your mind after placing an order, it may not be possible to cancel the order. Products that are in bespoke materials and finishes as specified by you (“Made to Order”) are not possible to cancel, are non-refundable and cannot be changed. Products ordered from us that are price on application, which includes anything listed on the website, or in a quotation given to you us, is n ot possible to cancel and are non-refundable. For Products that are not Made to Order or price on application, please email@example.com confirm if order cancellation and refund is possible.
5.5 Before ordering from us, it is your responsibility to check and determine your ability to receive the Products ordered. This includes ensuring that you have adequate delivery vehicle access, and there are no other issues that could make delivery impossible, for example working hours or parking restrictions.
5.6 Before ordering from us, it is your responsibility to discuss and confirm in writing any specific certification requirements you have. We cannot be held liable for certification not specified and confirmed before placing the order.
6.1 All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after receiving your order if for any reason the Products you have ordered are not available or are subject to any delay.
6.2 If our partner is unable to supply you with a Product, for example because the manufacturer is out of stock, we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount within 14 days of informing you of the out of stock.
7. IMAGES AND SIZING OF PRODUCTS
7.1 Although we have made every effort to display Products accurately on our website or in a quotation given to you, we cannot guarantee that the screen you are viewing our products on will display the colours accurately. The colour of Products that are delivered to you may therefore vary slightly from the images displayed on your computer.
7.2 Made to Order and bespoke Products are not manufactured until we have accepted your order and therefore any images displayed on our Website or in a quotation given to you by a member of our team are purely illustrative. We do not guarantee that the Product you receive will conform to any images you may have seen on our Website or elsewhere.
7.3 Although we have made every effort to be as accurate as possible with Product information displayed on our website or in a quotation given to you by a member of our team for customers purchasing through other means, measurements indicated including weights and dimensions should be used as a guide only. If you have any questions about any of the Products please contact us.
PRICES OF PRODUCTS
8.1 The price of any Product will be as quoted on our website or in a quotation given to you by a member of our team.
8.2 The price of any Product may change from time to time, but changes will not affect any order we have accepted and sent you a confirmation email.
8.3 Pricing for Personal Use Customers is inclusive of VAT and pricing for products for Professional Use Customers are shown exclusive of VAT..
8.4 Product pricing may exclude any applicable delivery and installation costs, which may be added to the price of the Products in addition by invoice. This will be communicated to you on a case by case basis.
8.5 We will, at our discretion, endeavour to verify prices as part of our order-handling procedure so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price stated on our site, once we become aware of this, we will, at our discretion, endeavour to either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection. Professional Use Customers please note that we are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an email confirmation.
9.1 We accept payment with the payment methods listed on our website. You must pay for the Products and any applicable delivery charges in advance of delivery of the Products. For Professional Use Customers only, any different payment terms are as discussed and specifically agreed with our Team.
9.2 By submitting an order to us through our website or through any other means, you are confirming that the payment details provided on your order are valid and correct.
9.3 You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
9.4 From time to time we may run promotions where we issue discount codes. These can be used in part-payment for Products ordered on our website or through other means, subject to the terms under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Products stated. Discount codes cannot be redeemed for cash and are always subject to availability.
9.5 Charges for any optional extras, for example non-standard delivery requirements, will also be charged, after quotation and agreement with you.
9.6 You are responsible for all charges to your account. If you have questions regarding charges to your account, you should contact us (see Contact us).
10. LEAD TIMES
10.1 The expected timing between your order and delivery of the Products to you (“Lead Time”) is displayed on our website and is communicated to you within the order process, either on the Product page on the website, or where relevant by the third party who are fulfilling your order. Product Lead Times can change, for example if a manufacturer takes longer than expected to manufacture a Product, especially in instances of bespoke items
10.2 Where a Lead Time stated within the order process changes, we will endeavour to communicate these to you.
10.3 At our discretion, where a Product or Products within your order are delayed by the same supplier, they may choose to split delivery of the order, to expedite delivery to you of those Products not delayed.
11.1 Our suppliers can deliver to business or personal addresses worldwide, they cannot deliver to PO Boxes.
11.2 From the date on which you place your order, items that are in the manufacturer’s stock can typically take up to 10 days to deliver. Made to Order items can typically take 8 to 12 weeks or longer to deliver. These timings are shown here as a guide: please refer to the actual expected delivery dates for your Products which will be displayed on our website Product pages or via direct communication with our team.
11.3 The cost of delivery will typically be provided on the checkout page or as part of a quotation provided to you by a member of our Team. Where this is not possible, delivery costs will be calculated and emailed to you separately prior to you purchasing the Product.
11.4 Our suppliers generally offer a standard delivery service in accordance with the product, this largely determined by the Product weight and dimensions:
(a) Larger or heavier Products that can be unloaded and manoeuvred safely by one person will typically be delivered by a specialist team. Delivery to a ground floor room of your choice is normally included within the Standard Delivery service but these terms will be communicated to you by either ourselves or our third part suppliers.
11.5 Delivery of Products to you is carried out on our behalf by suppliers approved Delivery Partners.
11.6 Our suppliers, will contact you in advance of delivery to confirm the delivery date and to confirm with you any specific delivery instructions. Your delivery date will be confirmed with you by email.
11.7 If for any reason, the Delivery Partner is unable to deliver on the expected date, the third party supplier will contact you to arrange a new delivery date.
11.8 You will be required to sign for your Products at delivery. If you have given permission to deliver to another named individual, they can sign on your behalf for your Products.
11.9 If no one is available at your address to take delivery, it’s likely our suppliers partners will leave you a note with information about how to rearrange delivery but we can not guarantee this.
11.10 If you have trouble finding out the status of your order or tracking its progress, you can contact us at firstname.lastname@example.org
11.11 For any deliveries outside of the United Kingdom (“International Deliveries”), delivery costs will be accurate at the time you place your order with us.
11.12 For International Deliveries, delivery costs will be quoted on a case by case basis.Any extra costs why may include country of destination sales taxes, duties, transport charges, surcharges, insurance costs, customs clearance costs and any other related charges may not always be communicated to your prior to purchase. Therefore you understand you are soley liable for these extra costs.
12.1 Where you require specialist installation services, our third party supplier will manage this for you.
12.2 All installation services are chargeable and these charges will be communicated and confirmed with you within the order process.
12.3 Installation of Products will be carried out by our suppliers approved Installation Partners and we are not liable for this process.
12.4 We or our suppliers, may recommend or require that you do a site survey prior to installation or larger item deliveries, to help prepare for the installation. If this is the case, we or our supplier, will contact you in advance to arrange this.
12.5 Within the installation, as required we will:
12.6 Design Disrupters LTD do not install and are not responsible for:
- (a) lighting;
- (b) any electrical fitting; or
- (c) any Products that are wall or ceiling mounted.
12.7 If you have international installation requirements, please contact us to discuss those.
12.8 We reserve the right to refuse to provide specialist installation services for any reason.
13. CUSTOMER SATISFACTION FEEDBACK
RISK AND OWNERSHIP
14.1 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery and installation charges where applicable.
14.2 The Products will be your responsibility and all risk in relation to them will pass to you from the time our suppliers deliver Products to you.
15. CANCELLATION, RETURNS, EXCHANGE AND REFUND POLICY
15.1 For Professional Use Customers (trade) Deign Disrupters LTD and our suppliers cannot accept any returns, refunds or exchanges unless the Product is damaged or faulty (see below at section 15.2). We do however reserve the right at our discretion to accept change of mind cancellations on a case by case basis.
15.2 If you are a Professional Use Customer and your Product is damaged or faulty, please contact us at email@example.com
OUR LIABILITY TO YOU
16.1 Nothing in these terms shall limit or exclude our liability for:
- (a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- (b) fraud or fraudulent misrepresentation;
- (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
- (d) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
16.2 Subject to section 16.1:
- (a) we shall not be liable to you, whether in Agreement, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses arising under or in connection with any Agreement between us; and
- (b) our total liability to you for all other losses arising under or in connection with any Agreement between us, whether in Agreement, tort (including negligence), breach of statutory duty, or otherwise, shall not in respect of any 12-month period (calculated from the date of that Agreement), exceed the charges payable by you for the relevant Products in that 12-month period and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
16.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Agreement that is caused by events outside our reasonable control.
17. TERMS FOR PERSONAL USE CUSTOMERS
17.1 To the extent that you are a Personal Use Customer residing within the European Economic Area, the following section 17 shall apply in addition to, or to the extent there is a conflict, take precedence over the main Terms of Service. Nothing in this section 17 shall affect any applicable mandatory local laws.
17.2 CANCELLATION, RETURNS, EXCHANGE AND REFUND POLICY
17.2.1 We hope you will be pleased with all Products you have bought from us, but if you are unhappy with your Products, you can return them to our suppliers in accordance with the terms set out below or as otherwise in accordance with your legal rights.
17.2.2 For Personal Use customers, you have a legal right to change your mind and cancel the Agreement between you and us at any time prior to dispatch of the Products or within 14 days of the day after delivery of your Products without giving a reason. Please note that this does not apply to any Products that are Made to Order.
17.2.3 Where you order multiple Products in one order, or where a Product is delivered in separate parts or lots, the cancellation period will expire 14 days from the day after the day on which each Product is delivered, part or lot that makes up your order.
17.2.4 For deliveries outside the European Union, we are unable to offer cancellations once Products have been dispatched.
17.2.5 It is your responsibility to return the Product(s) to our suppliers within 14 days of your notification to us (including our suppliers where relevant) that you wish to return the Product(s). The cost of return is set out below in section 17.4.
17.2.6 We will make the reimbursement without undue delay, and not later than:
- (a) 14 days after the day we receive back notification that a Product(s) have been returned, or
- (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or
- (c) if there were no Products supplied, 14 days after the day on which we are informed about your decision to cancel this order.
17.2.7 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
17.2.8 We may withhold reimbursement until we have received the Products back.
17.2.9 You are permitted to handle the goods to establish their nature, characteristics and functioning. Acceptable handling means the kind of handling that might reasonably be allowed in a shop. You will be responsible for the amount by which the value of the goods is diminished as a result of the consumer handling the goods beyond what is necessary to establish their nature, characteristics and functioning. We will reduce the total amount you will be reimbursed to reflect any use of the Products.
17.3 FAULTY OR DEFECTIVE PRODUCTS
17.3.1 If any Product you order is defective (in other words, it does not comply with the requirements of the Agreement), you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product is defective, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference by email to firstname.lastname@example.org
17.3.2 If you notify us or our supplier, within 30 days of the delivery date of your Product that you wish to return a Product that is faulty or mis-described, we will refund:
- (a) the price of the Product in full;
- (b) any applicable delivery charges
17.3.3 We will refund you through the payment method used by you to pay for the Product.
17.3.4 After 30 days and within 6 months of the delivery date of your Product, if you notify us of faulty products, our supplier will look to arrange a repair or replacement. If attempt at repair or replacement fails, you may have the right to reject the Product for a full refund, or price reduction if you wish to keep the Product.
17.3.5 After 6 months and within 6 years of the delivery date of your Product, if you notify us or our supplier of a faulty product, the burden is on you to prove that the Product was faulty at the time you took ownership of it. This may require you to provide an export report or opinion, or evidence of similar problems across the Product range.
17.3.6 Nothing in this section affects your legal rights.
17.4 RETURNING A PRODUCTS
17.4.1 If you exercise your right to cancel under section 17.2 above after delivery, then the Products must be returned direct to the supplier. In this case, this may be done by either:
- (a) For small items, you will need to arrange for the Products to be returned to the supplier direct. You will be responsible for the cost of returning the Products.
- (b) For mid-sized and large items, our suppliers may recommend a preferred collection company where you can arrange the return. You will be responsible for the cost of returning the Products unless otherwise stated.
17.4.2 If you exercise your right to return the Products under section 17.3, because the Products are faulty or misdescribed, the Products must be returned to the supplier. Depending on the item, this may be done either by you arranging for the Products to be returned to us or by us arranging to collect the Products from your address. The return or collection will be at no cost to you.
17.4.3 To arrange a return or collection of the Products, please liaise direct with the supplier.
17.4.4 You must take care when opening packaging that the Products were delivered in and carefully re-pack the Products in the original (or similar) packaging prior to returning the Products to us.
18. OUR LIABILITY TO YOU
18.1 Nothing in these terms shall limit or exclude our liability to you:
- (a) for death or personal injury caused by our negligence;
- (b) for fraudulent misrepresentation;
- (c) for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or
- (d) for any other liability that, by law, may not be limited or excluded.
18.2 Subject to this, if you are a Personal Use Customer in no event shall we be liable to you for any business losses, and any liability we do have for losses you suffer arising from any Agreement shall not, in respect of any 12-month period (calculated from the date of that Agreement), exceed the charges payable by you for the relevant Service(s) in that 12-month period and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
18.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Agreement that is caused by events outside our reasonable control.
19. GOVERNING LAW
19.1 You will always have the option of resolving the dispute using court action:
- (a) If you are a Personal Use Customer in the UK and EU, these terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in an EU member state you are entitled to any mandatory consumer protection in that EU member state and you can bring legal proceedings in respect of the products in either that EU member state or the courts of England and Wales;
- ((b) If you are a Personal Use Customer outside the UK and EU, these terms are governed by English law and you must bring legal proceedings in respect of the products in the courts of England and Wales.
EVENTS OUTSIDE OUR CONTROL
20.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an Agreement that is caused by events outside our reasonable control including acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism or acts of local or central Government or of any other competent authorities provided that:
- (a) We will take reasonable steps to prevent or minimise the failure or delay;
- (b) In the event of failure to perform, we will refund you all amounts paid under the affected Agreement; and
- (c) In the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected Agreement.
21.1 If you have a dispute with us relating to our Agreement with you, in the first instance please contact us at email@example.com attempt to resolve the dispute with us informally.
21.2 For Personal Use Customers, in the unlikely event that we or our suppliers are not able to resolve the dispute informally, please note that the EU operates an online dispute resolution platform for EU consumers to submit disputes arising from online purchases, which can be accessed at: https://ec.europa.eu/consumers/odr/
terms of website use
other applicable terms
- Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.
Information about www.designdisrupters.com is a site operated by Design Disrupters LTD("We"). We are a limited company registered in England and Wales under company number 11061045.
changes to these terms
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
no reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- Use of, or inability to use, our site; or
- Use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
- Loss of profits, sales, business, or revenue;
- Business interruption;
- Loss of anticipated savings;
- Loss of business opportunity, goodwill or reputation; or
- Any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by us or any other user of our site.
The views expressed by third parties or other users on our site do not represent our views or values.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than that set out above, please contact firstname.lastname@example.org
third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Design Disrupters is a trade mark of Design Disrupters Limited and is the subject of trade mark registrations in a number of jurisdictions.
Design Disrupters Limited ("We") are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Levelprint Limited of New North Place London EC2A 4JA.
information we collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site www.designdisrupters.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you With regard to each of your visits to our site we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Uses made of the information. We use information held about you in the following ways:
Information you give to us. We will use this information:
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
To notify you about changes to our service;
To ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
As part of our efforts to keep our site safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
disclosure of our information
We may share your personal information with any member of future companies in the Design Disrupters group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Design Disrupters LTD or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
where we store your personal data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Session cookies allow us to track your actions during a single browser session, for example to remember the items returned from a search. They do not remain on your device beyond your session.
Persistent cookies remain on your device between sessions and allow us to authenticate you and to remember your preferences. We also use them to balance the load on our servers and thus to enhance your experience on our website.
Session and persistent cookies can be either first or third-party cookies - a first-party cookie is set by the website being visited. A third-party cookie is issued by a different website to that being visited.
www.designdisrupters.com uses a mixture of first-party, session and persistent cookies to deliver its services efficiently and to enhance your experience. The only third-party cookies used by us gather anonymised information. We do not use behavioural targeting cookies. All our cookies fall within the ICC classifications Strictly Necessary, Functionality and Performance and none within the classification Behavioural Targeting.
We regard those cookies that we use to be necessary to operate our website efficiently and beneficial to you to get the most out of our services.
If at any time you wish to disable our cookies you may do so through the settings on your browser, but if you do so you will not be able to use certain important features of our service.
acceptable use policy
This acceptable use policy sets out the terms between you and us under which you may access our website www.designdisrupters.com (our site). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
You may use our site only for lawful purposes. You may not use our site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
- Not to access without authority, interfere with, damage or disrupt:
- Any part of our site;
- Any equipment or network on which our site is stored;
- Any software used in the provision of our site; or
- Any equipment or network or software owned or used by any third party.
We may from time to time provide interactive services on our site, including, without limitation:
- User Generated Content (E.g. Instagram, Facebook, Twitter etc).;
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
- Be accurate (where they state facts).
- Be genuinely held (where they state opinions).
- Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
- Contain any material which is defamatory of any person.
- Contain any material which is obscene, offensive, hateful or inflammatory.
- Promote sexually explicit material.
- Promote violence.
- Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
- Infringe any copyright, database right or trade mark of any other person.
- Be likely to deceive any person.
- Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
- Promote any illegal activity.
- Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
- Be likely to harass, upset, embarrass, alarm or annoy any other person.
- Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
- Give the impression that they emanate from us, if this is not the case.
- Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of website use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right to use our site.
- Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.